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Incorrect Password Issues
Hello, welcome to the BlackTieLearning Academy knowledge base. In this article, we will address a common issue many users face: ‘Incorrect Password Issues’.
❗ Incorrect Password Issues
If you're having trouble logging in, try these steps to regain access to your account.
If you're having trouble logging in, try these steps to regain access to your account.
🔎 Step 1: Double-check your password
Ensure you're typing the password exactly as it was set. Passwords are case-sensitive!
- Make sure Caps Lock is off
- Be careful with similar characters like
Ensure you're typing the password exactly as it was set. Passwords are case-sensitive!
- Make sure Caps Lock is off
- Be careful with similar characters like
O (letter) and 0 (zero), or l (L) and 1 (one)
🔁 Step 2: Reset your password
If you're still stuck, follow these steps:
If you're still stuck, follow these steps:
- Go to https://academy.blacktielearning.com
- Click ‘Forgot your username or password?’
- Enter your email address and click Search
- Check your email for the reset link and follow the steps
📞 Step 3: Contact Support
Still having trouble? Reach out to our support team. We’re happy to help you regain access.
Still having trouble? Reach out to our support team. We’re happy to help you regain access.
💡 Tip: Store your password in a secure password manager to avoid login issues in the future.